Order Processing & Tracking
Orders generally ship within 2 business days of the order being placed. All orders are shipped with tracking included. Once your order has been dispatched, you’ll receive a confirmation email with your tracking number so you can follow your package in real time.
Please make sure your shipping information is correct before checking out. If an incorrect address is provided and the package is returned to us by the carrier, we can issue a refund for the items only. Shipping fees are non-refundable.
EXPEDITED SHIPPING POLICY
· Availability & Cost
Expedited shipping is available upon request for an additional fee, based on your address and delivery timeline.
· Payment
If you accept the cost, we'll send a secure payment link via email. Once paid, your order will be packed and shipped.
· Cut-Off Time
Orders must be completed by 2:00 PM Eastern Time (ET) for same-day shipping. Later orders ship the next business day.
· Non-Refundable
Expedited shipping fees are non-refundable, even if delayed by the carrier.
· Weekend & Holiday Restrictions
No pickups on weekends or public holidays. Neither UPS nor USPS picks up on Sundays, and UPS does not pick up on Saturdays.
Domestic Orders
Shipping within the USA is $6.99.
We offer free shipping on orders over $55 within the USA.
International Orders
For orders outside of the USA, shipping costs vary and are calculated at checkout.
We ship worldwide via USPS and UPS. Delivery typically takes 2–3 weeks, but may vary due to customs processing and delays with local carriers.
International customers are responsible for any customs duties, VAT, or import taxes charged by their country. Delivery times are not guaranteed and may be extended during holidays or high-volume periods.
If an order is returned to us by the shipping carrier because it was unclaimed or because the customer did not pay the required customs fees, import duties, or taxes, a refund will be issued once the package has been received back by us.
Please note that any applicable return shipping charges, carrier fees, customs-related charges, or other costs incurred as a result of the return will be deducted from the refund amount.
The original shipping cost paid at the time of purchase is non-refundable.
LOST PACKAGES
If a package is marked as delivered by the shipping carrier but the customer reports it as not received, we are not able to assume responsibility for the lost package. In these cases, customers will need to contact the carrier directly to file a claim.
THANK YOU SO MUCH FOR SUPPORTING KARMA NEPAL CRAFTS. IF YOU HAVE ANY QUESTIONS OR QUERIES, THEN PLEASE EMAIL AT karmanepalcrafts@gmail.com